Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at info@forbiddenfit.store. Approved returns must be sent to: ForbiddenFit, Lejaskundziņi, Ramatas pagasts, Valmieras novads, Latvia.

Return shipping costs are the responsibility of the customer. We do not cover return shipping unless the item is defective or incorrect. Items sent back without first requesting a return will not be accepted.

Quality inspection upon return Once we receive your return, we will inspect the item. If it does not meet the return conditions (unworn, unused, with tags, in original packaging), we reserve the right to reject the return and send the item back to you at your expense.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. In such cases, we will cover the return shipping cost and provide a full refund or replacement.

Non-returnable items We do not accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be unworn, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@forbiddenfit.store.